Popular Complaints to to Consumer Direct

Consumer Direct answered more than 1.5 million calls and emails from consumers in 2007 and logged 819,815 complaints on its database, up 18 per cent from the previous year. In total, Consumer Direct received 41,880 complaints about second hand cars bought from independent traders, up 18 per cent on the previous year. Complaints about mobile phone service agreements came second, up 49 per cent and complaints about TVs came third, up 14 per cent.

Top ten calls about specific goods and services in 2007

1. Second hand cars purchased from independent dealers
2. Mobile Phones (service agreements)
3. TVs
4. Mobile Phones (hardware)
5. Personal Goods and Services (Other)
6. General building work
7. Car repairs and servicing from independent garage
8. Upholstered furniture
9. Internet Service Providers
10. Second hand cars purchased from franchise dealers

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